1. [Home](/) 2. FAQ # Frequently asked questions These are answers to the questions we hear most from homeowners and businesses around Maineville. ## Services How do I know if my water heater needs repair or replacement? Rusty hot water, rumbling or popping from the tank, running out of hot water sooner than you used to, or water pooling at the base are the usual signs. A leak from the tank itself generally means replacement, while a bad thermostat, element or burner can often be repaired. Age matters too. Many tank heaters start having problems after 8 to 12 years. We service older [water heaters](/services/water-heaters/) and install new AO Smith units, and we'll point you toward the more economical fix. What should I do if a pipe bursts or I have a major leak? Shut off the main water valve first. In most homes it's where the water line comes in, often in the basement or crawl space near the meter. If water is near outlets or appliances, turn off power to that area, then open a faucet at the lowest point in the house to drain the lines. Call us at (513) 813-7526 and we'll find the leak and [repair or replace](/services/leak-repair/) the damaged section. Why does my drain keep clogging? Kitchen drains usually clog from grease and food scraps, and bathroom drains from hair and soap buildup. If several drains back up at once, or the same one keeps coming back, the problem is often further down the line, such as tree roots or a broken or sagging pipe. We use cameras to look inside the line and find the cause, then [clear the drain or rebuild the broken pipe](/services/drain-cleaning/). Do you handle sewer line problems and backups? Yes. We detect leaks in sewer lines, run a camera through the line to see what's causing a backup, and fix or replace the problem areas. Water coming up in a floor drain or a lower-level tub is a common sign of a main line issue. Call us at (513) 813-7526 if you're seeing that. Why does my sump pump run constantly, or not at all? A pump that runs nonstop may have a stuck float switch or a failed check valve that lets water flow back into the pit. It may also be too small for the amount of water coming in after heavy rain. A pump that won't run at all often has a tripped breaker, a jammed float or a worn-out motor. We [replace older sump pumps and upgrade them](/services/sump-pumps/) with new equipment. Do you test and repair backflow devices? Yes. Our certified professionals test backflow devices, repair problem areas and rebuild devices that need it. Many water providers require backflow devices to be tested on a schedule, so check with yours about when your device is due. See our [backflow page](/services/backflow-testing/) for more. Do you install water softeners? Yes, we install water softeners. Hard water leaves scale on faucets and shower heads and builds up inside water heaters and pipes, and a softener cuts that down. See our [water softener page](/services/water-treatment/) for details. Do you replace faucets, toilets and garbage disposals? Yes. In kitchens we work on faucets, sinks, garbage disposals and dishwashers. In bathrooms we repair and replace leaky faucets, toilets, toilet tanks, shower heads, tubs and showers. Visit our [kitchen](/services/fixtures/) and [bathroom](/services/bathroom-plumbing/) pages for more. ## Company Do you work on both homes and businesses? Yes. We're a residential and commercial plumbing company. For businesses we handle water lines, drains, water heaters, drinking fountains and eye washes, and our certified professionals test, repair and rebuild [backflow devices](/services/backflow-testing/). Are you licensed and insured? Yes. Copper Pipe Plumbing Services is a licensed and insured plumbing company in Ohio, and our Ohio Plumbing Contractor License number is 46099\. We have more than 25 years of experience. ## Area Which towns do you serve? We're based in Maineville and work across Warren, Clermont and Hamilton counties. That includes [Maineville](/areas/maineville/), [Kings Mills](/areas/kings-mills/), [Mason](/areas/mason/), [Morrow](/areas/morrow/), [South Lebanon](/areas/south-lebanon/), [Lebanon](/areas/lebanon/), [Loveland](/areas/loveland/) and [Goshen](/areas/goshen/), along with Milford, Landen, West Chester and other nearby towns. If you don't see yours, give us a call. ## Scheduling How do I request a quote? Call us at (513) 813-7526, email [copperpipeplumbingservicesinc@gmail.com](mailto:copperpipeplumbingservicesinc@gmail.com), or fill out the form on our [contact page](/contact/). Tell us what's going on and where you're located, and we'll get back to you to set up a time. ## Call us at (513) 813-7526 or send a quote request to set up a plumbing repair or installation. [Get a quote](/contact/) [Call (513) 813-7526](tel:+15138137526) --- **Copper Pipe Plumbing Services** · 7878 Ohio 48, Maineville, OH 45039 · (513) 813-7526 · copperpipeplumbingservicesinc@gmail.com [Get a quote](/contact/) · [Services](/services/) · [Guides](/guides/) · [FAQ](/faq/)